Frequently asked questions

Cannot find the products you want on our website?

The online store may not have a complete list of products and brands included in our inventory and the stock-level in warehouses. Please do not hesitate to contact us directly if you cannot find the products you are looking for. Our customer service will get in touch with you shortly. You can easily contact us by visiting our office, telephone, email, WhatsApp, filling out the contact form on our website or chatting with our customer service team on the website.

More information on Online Pricing & Item Updates?

Despite our diligent efforts, a small number of items in our web site may be incorrectly priced. Rest assured that we will verify all prices as part of our shipping procedures and provide you with correct pricing in your order confirmations. We apologize in advance for any inconvenience you might experience. INNEX Scientific reserves all rights to correct any errors in the online system prior to shipping and billing. If you suspect an error in pricing, please contact us directly.

Where is INNEX Scientific Limited's office?

Rm 12, 11/F, Wing Sum 2 Ind. Bldg. 12 - 14 Sam Chuk Street San Po Kong, Kowloon Hong Kong

What are your business hours?

We operate from 9:00 am (HKT) to 6:00 pm (HKT) every Monday to Friday, except on public holiday as stated by the local authorities.

Is INNEX Scientific registered business in Hong Kong?

INNEX Scientific Limited (INNEX Scientific) is a registered business in Hong Kong. We have established commercial bank accounts in HSBC and Bank of China (Hong Kong) to handle local and international transactions.



Professional in Laboratory Supplies


INNEX Scientific Limited

Worldwide Express Services

Our global logistics partners ensure that we deliver products within 2 - 7 working days.

Delivered .

Our local logistics can distribute stock products within 24 hours

Quality Assurance 

We ensure the best performance and quality of our products



Liquid Handling Products





Customer Service


Registered in Hong Kong

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